Shipping & Returns Policies

Shipping

What does Ferret Depot charge for shipping?

Ferret Depot has 3 tiers for shipping charges, based on your cart total (not including taxes):

  • Shipping is $9.99 for orders under $49.00
  • Shipping is FREE for all orders $49.00 and over!

How long does delivery usually take?

Shipping is typically by USPS, FedEx, or UPS, and customers should expect to receive their orders within 4-7 business days after ordering. Please be patient during busy seasons, as there are times when shipping may take an extra 1-2 days.

How do you handle products damaged during delivery?

If an order is refused at time of delivery due to damage, Ferret Depot  will resend a new package out as soon as the damaged item is returned to our warehouse. The order must be canceled with a Ferret Depot  customer service representative to avoid having a re-shipment. Please contact us immediately if this situation occurs. *Please have a copy of all warranty, receipts, or delivery receipts when you call.

Returns

What if I change my mind after ordering?

As long as an order has not been processed, your order can be canceled. Orders cannot be canceled after shipment has already occurred, or if the item is already en route.

In order to cancel your order, you must speak to a customer service representative using the contact form below.

How long does delivery usually take?

Shipping is typically by USPS, FedEx, or UPS, and customers should expect to receive their orders within 4-7 business days after ordering. Please be patient during busy seasons, as there are times when shipping may take an extra 1-2 days.

How do you handle products damaged during delivery?

If an order is refused at time of delivery due to damage, Ferret Depot  will resend a new package out as soon as the damaged item is returned to our warehouse. The order must be canceled with a Ferret Depot  customer service representative to avoid having a re-shipment. Please contact us immediately if this situation occurs. *Please have a copy of all warranty, receipts, or delivery receipts when you call.

Still have questions? Contact us below